That same night after the open letter was posted, Jay Adelson and Kevin rose stood up and talked about the changes. The dissuaded the “rebels” to stop the revolt.
Jay Adelson’s comments on what happened:
“Let’s be realistic about what happened yesterday,” Adelson says. “It wasn’t a revolt. To me, a revolt is when a statistically significant group of people cause a disruption. These guys are significant to me personally, but this wasn’t a revolt. I hope that the next time a small group of users voice their concerns, it’s not represented as a ‘mass movement’ or a ‘revolt.’”
In Wb 2.0 being quick to respond to unhappy customers can be a benefit, because it’s a conversation. Plus they got a lot of free press.
(Via Wired.)
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