When I contact a company for support on a service and the issue is not resolved, it pisses me off when there is an auto generated email/call asking to rate the service. Don’t they realize the issue is still pending? Isn’t the support specialist aware that he couldn’t solve the problem? They probably mark it as solved, so that they don’t seem like idiots in front of their bosses.
MediaTemple is a great example of great customer support since they send you a summary and relevant article to document the solution, unlike 1and1 and Goddady who’s support specialist send you an annoying survey. The other cool thing is that people that help you have real names and act like real people, which makes you feel a lot safer (BTW, this post wasn’t triggered by a hosting provider, but by Google Adsense).
Post a Comment