Andy Sack on his Apple Store experience:
I went to the Apple store yesterday. I was truly impressed. As I was leaving the store, I saw one of the employees there approach a customer leaving at the same time. The employee said, “excuse Mam, I’m one of the managers here and I noticed that you were waiting for a long time. I wanted to make sure that you were satisfied with your experience and that there was nothing else we could do for you. ” Basically the manager had noticed that this customer might be upset (turned out she was not) and the manager wanted to make sure that this customer did not leave the store with a strong negative consumer experience.
I really don’t get tired of writing about excellent customer service, since most of the time(in other stores) it’s really shitty!
(Via A Sack of Seattle.)
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