Andy Sack on his Apple Store experience:
I went to the Apple store yesterday. I was truly impressed. As I was leaving the store, I saw one of the employees there approach a customer leaving at the same time. The employee said, “excuse Mam, I’m one of the managers here and I noticed that you were [...]
ice crums
geekery 2.0
customer service
Great customer service never rests: Apple Retails(obviously)
Post-Support Surveys Piss Me OFF!!!
When I contact a company for support on a service and the issue is not resolved, it pisses me off when there is an auto generated email/call asking to rate the service. Don’t they realize the issue is still pending? Isn’t the support specialist aware that he couldn’t solve the problem? They probably mark it [...]